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Customer care

How can we help?

Find quick answers below or send our team a message.

Quick answers

Frequently asked questions

Where is my order?

Use the tracking link in your shipment email. If the tracking has not updated, send us your order number using the form below.

Can I change my order?

Contact us as soon as possible. We will help when the order has not entered fulfillment.

How do I request a return?

Review the shipping and returns page, then contact our team with your order number.

Can you recommend a fragrance?

Yes. Tell us the notes and fragrances you already enjoy and our team will point you in the right direction.

Still need help?

Send us a message

Our customer-care team will reply as soon as possible.

Worldwide shipping

Delivered to your door

Complimentary samples

Discover something new

Personal service

We are here to help

Need help?

Frequently asked questions

How can i use my discovery set voucher?

After purchasing a Discovery Set, two days later an email will be sent with an unique voucher code that can be used towards a purchase of any 100ML fragrance. Discovery Set vouchers are not redeemable in store.

Do you ship internationally?

Yes. Available destinations, delivery estimates, and shipping charges are shown during checkout.

Can I try the fragrances first?

Our discovery and travel formats are designed to help you experience a fragrance before choosing a full-size bottle.

How can I choose the right scent?

Start with the fragrance family and notes you already enjoy, or contact our team for a personalized recommendation.

What is your return policy?

Return eligibility and instructions are available on our shipping and returns page.

customer service

For any question, please contact
sales@sphinxfragrances.com

COMPLIMENTARY DELIVERY

on all orders

COMPLIMENTARY SAMPLES

to be chosen at the checkout